Operations Manager - Fulfilment and Engagement

Operations Manager - Fulfilment and Engagement

Job Title: Operations Manager - Fulfilment and Engagement
Contract Type: Permanent
Location: City of London
Salary: £35,000 - £45,000
Start Date: ASAP
Reference: 6583
Contact Name: Rudie Danso
Contact Email:
Job Published: September 03, 2019 10:11

Job Description

Operations Manager - Fulfilment and Engagement

The business is seeking a high calibre Operations Manager to own the operational delivery of a groundbreaking platform the instantly connects workers and employers. The successful candidate will have complete ownership of our fulfillment processes, member engagement, and support team.

The role will be responsible for one of the most vital functions of the business, working alongside the Onboarding Manager and reporting to the Head of Operations. The role has a good mix of strategic and detailed engagement to accomplish company goals.


  • Accountable for the entire fulfillment function, ensuring that our partners’ shifts are completed by the right number of appropriately-skilled members
  • Responsible for creating and implementing the member engagement strategy
  • Ownership of the Support team, who field calls and emails from our members and partners, and help with manual fulfillment processes
  • Line management of the Fulfilment & Engagement team 

Skills : 

  • Exceptional people management skills; emotionally intelligent and with a clear idea of how to get the most out of people.
  • Exceptional organisational skills and great attention to detail.
  • Driven and confident.
  • Analytical and a fast learner - Able to use data provided to extract relevant information and identify and resolve issues logically. 
  • Effective Communicator - able to disseminate ideas in a clear, concise manner and consider stakeholder perspectives
  • Track record of 'getting things done' - willingness to get your hands dirty and know when you have enough insight to make a call
  • Inquisitive - Infectiously curious, thoughtful and able to question the status quo and contribute to our tech roadmap
  • Resilient - Strong work ethic alongside an ability to tackle complex challenges
  • Ambitious - A desire to constantly develop and take on new challenges
  • A progressive thinker, comfortable persuading and sharing ideas that challenge and evolve the company culture and values
  • Experience running a remote support team and management of Zendesk desirable but not a necessity 

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