Operations Manager

Job title: Operations Manager
Salary: £45,000 - £60,000
Contact Name: Matt Franklin
Phone Number: 020 3826 1163
Job Published: 20 days ago

Job Description:

​Operations Manager

Our Client is a high growth recruitment business, looking for an Operations Manager join them to support the continuous growth planned for 2021/2022. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units.

Key Responsibilities:

Sales Support

  • Administrative and Systems support for the Sales Team to include:

  • Reviewing, optimising and documenting Sales Support/Sales Compliance Processes to identify and

  • implement change as required, in support of continual improvement.

  • Governance over the company CRM; ensuring quality data, managing sales consultants to provide

  • full and correct details and documentation, ensuring compliance and optimisation of processes.

  • Utilisation of Sales Performance reporting tools to collate and present weekly /monthly / quarterly

  • performance reports as required.

  • Assisting Sales Consultants with customer/contractor onboarding and customer/contractor service

  • management and reporting.

  • Management & co-ordination of internal & external company events.

  • Supporting Sales Director to put together internal and external presentations.

Marketing Support

  • Work with and support the marketing function to maintain up to date collateral and develop

  • templates to be used throughout the business by sales and marketing.

  • Assisting Sales Teams to produce polished and professional proposals and collateral for various

  • stages of the sales cycle and events.

  • Updating content on the company website and working with a web designer to implement structural

  • amendments as required.

Operations & Compliance

  • Contract administration – using contract templates to raise and issue client and contractor

  • paperwork for new starters and extensions.

  • Fielding contractual queries and responding or escalating as required.

  • Management of the document management system and effective records. Achieving timely

  • completion of contracts and reporting on outstanding return.

  • Processing background checks alongside our screening partner as required.

  • Supplier management: building relationships with suppliers, maximising service, advising the

  • business on renewals, and onboarding new suppliers/implementing new tools.

  • General ad hoc and administrative duties.

Desired Skills and Experience

  • Experience dealing with contracts and compliance in a recruitment business and supporting sales

  • and marketing functions. Ideally to have an understanding of IR35, AWR, and the Conduct of

  • Employment Agencies and Employment Businesses Regulations.

  • Experience collating data and running of reports and the ability to assimilate data quickly to

  • communicate effectively with department and managers.

  • Experience using HubSpot or an alternative inbound marketing platform would be highly beneficial.

  • The ability to demonstrate experience of taking on a project and seeing it through to completion.

  • Excellent computer literacy using MS Office (Excel, Word, email) and CRM systems

  • Excellent relationship building skills and the ability to work with people at all levels within the

  • company and be a team player.

  • Effective time management skills, with the ability to work under pressure and to deadlines.

  • Capable of having a highly methodical/logical approach to problem solving.

  • Excellent business communication, planning and organisational skills

​Please note that candidates without the prerequisite recruitment sector experience will not be considered for the role. Successful applicants will be contacted within 72 hours of application.