IT Support Technician

IT Support Technician

Job Title: IT Support Technician
Contract Type: Permanent
Location: Aylesbury
Salary: £22,000 - £24,000
Start Date: ASAP
Reference: 3060
Contact Name: Jack Dixon
Contact Email:
Job Published: August 21, 2017 12:13

Job Description

Are you an IT Support Engineer looking for a new challenge? Would you like to be an essential member of a high-performing team? Does the idea of joining a company where you will be learning new skills on the job whilst also receiving formal training excite you? This is the opportunity for you!

This well-established, multi-sector recruitment company who operate across the globe are looking for a motivated and personable IT Support Engineer who has a passion for keeping up to date with all the latest technologies. This role is crucial to the smooth operation of the company’s IT Systems. As a key member of the IT Department, this role will offer 1st line support to staff in relation to desktop support issues, whilst offering a variety of activities and opportunities for development.

Key Responsibilities:

  • Provide support for Software, including diagnosis and escalation of CRM system faults, and support for business applications
  • Ensure all items are logged and tracked in the company’s internal helpdesk package
  • Assist with all telephonic changes, including allocations of new phone, CTI/voicemail configuration and re-routing
  • Troubleshooting, systems backups, archiving and provide user support when necessary
  • Provide 1st line support and troubleshooting for the Company website and integration link between the CRM system and the web site

Experience Desired:

  • 12 months' experience in a similar position (desireable)
  • Experience in the following technologies is required-
  • Windows 7 & 10 Desktop
  • Windows Server (basic exposure)
  • Microsoft 2013 & 2016

Successful candidates will be contacted within 48 hours.

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