Customer Success Manager

Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Permanent
Location: City of London
Salary: £30,000 - £35,000
Contact Name: Kianna Briggs
Contact Email:
Job Published: April 03, 2019 10:28

Job Description

Are you an ambitious Account Manager with events and marketing experience? Would you like the opportunity to join an exciting, rapidly growing technology start-up?

My client is an impressive start-up who are already making a great name for themselves in the industry. They are looking for a skilled, hardworking Customer Success Manager to support their Directors and Sales and Marketing team. The successful Customer Service Manager will help them manage internal and external clients more efficiently.  With a passion for technology and a level of enthusiasm that matches, they are seeking someone with boundless energy and ideas who will thrive working in a start-up environment, embrace the fast and frequent changes, and be prepared to muck in with other tasks when all hands on deck are required. 

Key Responsibilities: 

  • Enable Sales and Marketing to be as fast and effective as possible
  • Management Information – ensure CRM is fully maintained by the team and build the weekly management report (Manage the data)
  • Manage new and existing client relationships with on-time sales generation activities as well as client lifecycle management.  Be a responsive, well-informed point of contact for all clients (manage the clients)
  • Support and direct the direct and indirect sales team to work collaboratively, to effectively share data and ensure that the best tools and messaging are always at hand (manage the team)
  • Support the Head of Sales and Head of Marketing with lead generation activities as required
  • Keep up to date with our products and services, confidently articulating the benefits to prospective clients and partners
  • Identify and attend conferences, networking events and relevant forums in to help generate leads and foster relationships with prospective clients
  • Support the creation and proofreading of blog posts, visual content and other short-form content
  • Assist with events planning and coordinate activities with third-party suppliers
  • Compile and distribute other statistical and financial information as necessary including social media and website analytics
  • Gather, analyse, and discuss market trends and data with colleagues and clients

Person Specification:

  • Self-starter, ability to work within the firm’s fast-paced and highly focused environment
  • Ability to plan and manage the workload to ensure client deadlines are met
  • Customer focus and the ability to both understand and exceed client requirements
  • Good verbal/written communication skills to deliver key messages in short and punchy manner
  • Ability to deal sensitively and appropriately with confidential information
  • Outstanding relationship building skills
  • Ability to manage own time whilst working to tight deadlines in a fast-paced environment 
  • Ability to take initiatives to help drive the company growth
  • Strong work ethic and able to work with integrity  

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