CRM Trainer / CRM Executive

Job title: CRM Trainer / CRM Executive
Contract Type: Permanent
Industry:
IT ,
L&D
Salary: £30,000 - £40,000
Contact Name: Matt Franklin
Job Published: 28 days ago

Job Description:

​Our Client, a leading professional services firm are looking for CRM Executive to join their growing team. The business has created a bespoke CRM system allocating a huge amount of time and money to manage their data builds on an industry leading CRM.

You will report to the Head of L&D and will have ownership of CRM Training and reporting across its core business. They are looking for a CRM professional who is data driven, but also enjoys the creative side to deliver training and upskilling to consultants. You will be responsible for planning, building, executing and reporting on all CRM usage.

Responsibilities

· Plan, build and deliver data driven, customer-focused engagement training.

· Helping consultants get the best out of the system. Upskilling CRM Searches & Coding.

· Working with Directors and heads of departments on underperformance or missuses of Database.

· Auditing data and quality of data offering support or changes were needed.

Skills / Experience

·Understanding of customer journeys and retention, acquisition, and engagement

·Ideally educated to degree level

·Good team player, and confident presenting to stakeholders

·Previous experience in a marketing/ CRM role